ITIL® Intro
Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
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ITIL® Intro will briefly and comprehensively acquaint you with the world's most applied approach to IT Service Management
If you are considering certification but are not sure whether ITIL® is the right choice for you, do not hesitate to attend the introductory course, providing basic information on methodology. Our Approved trainers will answer all your questions.
- CIO, IT Management, IT Consultant
- Business Process Consultants, IT /IS Auditors
- Information Security and IT Practitioners, Senior IT Managers
You will learn
- Makes your skills more competitive
- Proves your expertise and know how
- Increases your standing within the IT community
Organisational Benefits
- Increases cost effectiveness and productivity
- Offers greater visibility of IT costs and IT assets
- Improves ROI of IT services through the use of proven best practice processes
Agenda
** Introduction to ITIL **
- Contents of the ITIL Library
- ITIL for IT and Business
- Key concepts of the Framework
- IT service delivery management, ITIL vs. ITSM
Coffee Break
** Lifecycle **
- 5 phases of Lifecycle ITIL
- IT life cycle in more detail
- Role, competence (IT + Business)
- Functions and processes of ITIL in more detail
** Accreditation scheme **
- Additional development courses
- Resources: Templates, Materials
Conclusion
- Additional FAQ
- Space for buying books
- ITIL® Intro Leaving Awards Certificate
You will get acquainted with the lecturer, his ability to clearly explain the methodology, you will be convinced of the quality of materials, comfort and availability of training rooms and the professionalism of the whole team.
ITIL® supports the optimal use of people, processes and technologies. Proactive management and continuous improvement will help increase quality while reducing overall costs.
Better IT organization brings higher customer satisfaction thanks to a more professional approach to service delivery.
- Block duration 90 minutes
- Hours 1 hours
- Refreshments Yes
- Exam No
Prerequisites
None.
Trainers
Jiří Pilný
15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
- Office online
- Parking Liberec
- MS Tools for budget management, investments, subsidies
- PRINCE2® Accelerator (SW solution according to PRINCE2 methodology)
Linda Břeská
Linda's courses are full of practical experience. It has excellent ratings and often standing ovation.
Since 2006, Linda has been dedicated to implementing IT Service Management, helping graduates to develop internal methodologies such as IS Service Delivery, SLAs setup and management, Service Desks implementation projects, and more IT4IT managerial and other best practices.
Certification
ITIL® Training | Axelos Accredited
Certificate of Attendance
ITIL® Intro ™ (Certificate of Attendance) issued by the ATO (Accredited Training Organization) TAYLLORCOX confirms the completion of a basic management course under the supervision of a certified trainer
- No certificate exam
- Your first ITIL® certificate
- Manager's introduction to IT Service Management with ITIL methodology
Graduate ratings
Excellent review ☆☆☆☆☆ from 1570 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
- Valentina S.
- 15.01.21
- ☆☆☆☆☆
Kurz doporučuji, jeho náplň je výborná. Absolvováním tohoto kurzu jsem si rozšířila své znalosti o další oblasti důležité pro pracovní růst.
- Magdalena K.
- 15.01.21
- ☆☆☆☆☆
Velmi zajímavě a perfektně připravená prezentace. Velmi poutavý výklad lektora vhodně doplňovaný reálný příklady z praxe.
- GDPR Anonymizováno
- 26.11.20
- ☆☆☆☆☆
Kromě skvělého lektora, i po technické stránce v pořádku, žádné výpadky a velmi dobrá kvalita zvuku.
- Karel H.
- 30.10.20
- ☆☆☆☆☆
Kurz byl velmi inspirativní.
- GDPR Anonymizováno
- 03.07.20
- ☆☆☆☆☆
- Dopravní podnik hl. města Prahy
Uvítala bych zaslání prezentace na email, kterou jsme během školení probírali. Buď před kurzem, abychom si zapisovali případné zápisy do ppt nebo po kurzu. - více praktických příkladů"
- GDPR Anonymizováno
- 10.02.20
- ☆☆☆☆☆
- Čeps
Výborná prezentace a znalost prostředí vtělil nás do diskuze a reagoval na dotazy, přizpůsobl téma naší specializaci.
- GDPR Anonymizováno
- 10.02.20
- ☆☆☆☆☆
- Bisnode
Zajímavé podněty hodně informací, tipy z praxe.
- Přemysl V.
- 10.02.20
- ☆☆☆☆☆
- Čeps
Výborné Intro do problematiky ITIL. Velké množství relevantních informací dobré ukázky z praxe.
- GDPR Anonymizováno
- 14.01.20
- ☆☆☆☆☆
- Ministerstvo školství, mládeže a tělovýchovy
Velice srozumitelně podané.
- Milan H.
- 14.01.20
- ☆☆☆☆☆
- Freelancer
Velmi dobrý.
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View the full list of reference clients.
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