Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.
Try a live virtual course** Introduction to ITIL **
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Conclusion
You will get acquainted with the lecturer, his ability to clearly explain the methodology, you will be convinced of the quality of materials, comfort and availability of training rooms and the professionalism of the whole team.
ITIL® supports the optimal use of people, processes and technologies. Proactive management and continuous improvement will help increase quality while reducing overall costs.
Better IT organization brings higher customer satisfaction thanks to a more professional approach to service delivery.
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15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
Since 2006, Linda has been dedicated to implementing IT Service Management, helping graduates to develop internal methodologies such as IS Service Delivery, SLAs setup and management, Service Desks implementation projects, and more IT4IT managerial and other best practices.
Excellent review ☆☆☆☆☆ from 1570 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
Kurz doporučuji, jeho náplň je výborná. Absolvováním tohoto kurzu jsem si rozšířila své znalosti o další oblasti důležité pro pracovní růst.
Velmi zajímavě a perfektně připravená prezentace. Velmi poutavý výklad lektora vhodně doplňovaný reálný příklady z praxe.
Kromě skvělého lektora, i po technické stránce v pořádku, žádné výpadky a velmi dobrá kvalita zvuku.
Kurz byl velmi inspirativní.
Uvítala bych zaslání prezentace na email, kterou jsme během školení probírali. Buď před kurzem, abychom si zapisovali případné zápisy do ppt nebo po kurzu. - více praktických příkladů"
Výborná prezentace a znalost prostředí vtělil nás do diskuze a reagoval na dotazy, přizpůsobl téma naší specializaci.
Zajímavé podněty hodně informací, tipy z praxe.
Výborné Intro do problematiky ITIL. Velké množství relevantních informací dobré ukázky z praxe.
Velice srozumitelně podané.
Velmi dobrý.
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