ITIL 4 Foundation

ITIL 4 Foundation has been designed to provide a practical and flexible basis to support organizations with their IT and digitally-enabled product and service delivery. It is a solid foundation of best practice, from which organizations can innovate and digitally transform.

Would you like to compare to other courses?

Virtual Training or e-Learning?

We offer flexibility. You can choose from our selection of in-class courses as well as online courses.

Try a live virtual course

Filter courses

currency | EUR

Online courseOnline course
Location e-Learning
Duration 30 days
Capacity Free
Language English
Price before discount. 20 400 Kč
Price excluding VAT 13 000 Kč
19October 2020Monday
Location Virtual class orPraha
Duration 3 days
Capacity Free
Language English
Price before discount. 25 375 Kč
Price excluding VAT 16 900 Kč
7December 2020Monday
Location Virtual class orPraha
Duration 3 days
Capacity Free
Language English
Price before discount. 25 375 Kč
Price excluding VAT 18 900 Kč

Target Audience

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • IT Consuting
  • IT Management
  • Project Managers
  • Enterprise Architects
ITIL 4 Foundation target group

ITIL v3 bridge

From v3 to 4 – This is the new ITIL

The key elements of ITIL 4 are the four dimensions, the guiding principles, the move from processes to practices, and the Service Value System, providing a holistic approach to the co-creation of value through service relationships.

A holistic approach to service management is key in ITIL 4. It defines four dimensions that are critical to the successful facilitation of value for customers and other stakeholders.

ITIL 4 will help IT professionals compete in an increasingly complex market and insure that they stay relevant. 

ITIL v3 to ITIL 4 bridge

You will learn

  • You'll be perfectly prepared for certification
  • You get an overview of the principles of ITIL 4 evolution
  • You will learn how to work with the Service Value Chain ITIL
  • Use the potential of ITIL in combination with DevOps, Agile, Lean IT, etc.


ITIL 4 Foundation certificate | Axelos accredited


The certification takes the form of a written test and is taken on the last day of the course. Its purpose is to review the knowledge of principles, processes and 4 dimensional ITSMs.

The ITIL 4 Foundation is a prerequisite for any ITIL Management Professional and ITIL Strategic Leader modules that are the gateway to obtaining the highest level of Master ITIL qualification.

Participants will receive an ITIL Foundation Workbook that includes all presentation materials, subject notes, case studies, and practical exams.

  • Num. of questions: 40
  • Minimum 65% (26 of 40)
  • The exam is 60 minutes in total and is closed book
  • Course Materials / Certification: English only
  • Qualification requirements: None. General knowledge of IT advantage.

ITIL 4 exam


iOS & Android App

Download your application on your mobile before you attend the course.

Free mobile app for managers. Interpretation and translation dictionary, audit tool.

In addition to the Audit Tool for Personal Data Protection, you can use consolidated terms and definitions of thousands of managerial terms in the management of projects, programs, portfolios, risks, enterprise architecture, security and privacy, and more:

  • PRINCE2®, MSP®, MoP®
  • MoR®, ISMS, GDPR, ZokB
  • TOGAF®, ArchiMate®, ITIL &  ITSM
ITIL 4 mobilni aplikace

Graduate ratings

Excellent review from 1546 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • GDPR Anonymizováno
  • 29.07.20
  • Huld


  • Vojtěch H.
  • 29.07.20
  • Freelancer


  • Eliška Z.
  • 29.07.20
  • PPF Banka

Náplň kurzu "částečně abstraktní" nicméně od 2.dne, velmi příjemné, včetně praktických příkladů účastníků z praxe. Rychlost kurzu perfektní, včetně pravidelného opakování - za mě spokojenost.

  • GDPR Anonymizováno
  • 29.07.20
  • Cetin

Velmi dobré.

  • GDPR Anonymizováno
  • 17.07.20
  • Národní knihovna

Kurz byl pro mě přínosný i školitel vše super vysvětlil.

  • GDPR Anonymizováno
  • 17.07.20
  • Národní knihovna

Rychlé reakce lektora na dotazy. Děkuju. Výborná reakce na provozní otázky.

  • GDPR Anonymizováno
  • 17.07.20
  • Freelancer

Celkové hodnocení kurzu, velmi pěkné, profesionální přístup lektora i praktické ukázky.

  • GDPR Anonymizováno
  • 17.07.20
  • Národní knihovna
Spokojenost s kurzem.
  • GDPR ANonymizováno
  • 17.07.20
  • Národní knihovna

Velmi přínosný kurz, školitel s bohatou praxí, kdy příklady ze života osvětlí danou problematiku. Školitel je zapálený pro danou věc a je velice entuziastický.

  • GDPR Anonymizováno
  • 18.06.20
  • DXC.Technology

Kurz splnil očekávání.

View the next 10 reviews of our graduates

View the full list of reference clients.

Your rating

Not sure if this is the right courese for you? Get in touch!

For assistance please give us a call.

We are available at +420 222 553 101 Always Monday to Friday: 9am - 5pm.

*items marked with an asterisk are mandatory

Chcete získat dárek k narozeninám?