ITIL 4 Foundation has been designed to provide a practical and flexible basis to support organizations with their IT and digitally-enabled product and service delivery. It is a solid foundation of best practice, from which organizations can innovate and digitally transform.
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.
Try a live virtual courseThe training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:
We will show you how to integrate the Guiding Principles, Dimensions and Practice with the ITIL 4 Service Value System with unique practical demonstrations (from Mars Lander simulation). It is defacto about ITIL 4 on "steroids"
TAYLLORCOX's ITIL® 4 Foundation (Pro Edition) includes professionally processed materials, including a range of templates, schemes, processes and tools to help you apply the new version in practice. These include:
09:00 – 10:30
4 ITSM dimensions
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Service Value Chain
12:15 – 13:15
Lunch
13:15 – 14:45
Service Relationship
14:45 – 15:00
Coffee Break
15:00 – 17:00
Important ITIL terms
09:00 – 10:30
Key Concept of ITSM
10:30 – 10:15
Coffee Break
10:45 – 12:15
Key Concept of ITSM II.
12:15 – 13:15
Lunch
13:15 – 14:45
Key Concept Value Creation
14:45 – 15:00
Coffee Break
15:00 – 17:00
7 ITIL Guiding Principles
09:00 – 10:30
Purpose of key ITIL Practices
Information Security, Relationship, Supplier, Availability, Capacity & Performance, IT Asset Management.
10:30 – 10:45
Coffee Break
10:45 – 12:15
Purpose of key ITIL Practices
Service Continuity, Monitoring & Event Management, Release & Service Configuration, Deployment.
12:15 – 13:15
Lunch
13:15 – 14:45
Key Practices in Service Value Chain
Continual Improvement Model, Change Control, Incident & Problem Management, Service Request Management, Service Desk, Service Level.
14:45 – 15:00
Coffee break
15:00 – 17:00
Certification
The intensive 3-day course is intended not only for new applicants, but also for existing ITIL v3 graduates who want to upgrade their knowledge according to the latest version. We strongly do not recommend a shorter bridge, due to the scope of the topic.
The final exam takes place online after the course. All candidates will receive an exam voucher to book the date of the final exam themselves.
None
15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
Participants will receive an ITIL Foundation Workbook that includes all presentation materials, subject notes, case studies, and practical exams.
Excellent review ☆☆☆☆☆ from 1784 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
Komplexní výklad a vyvážený poměr učiva a otázek.
Velmi dobré zapojení skupiny i jednotlivce. Vysoká přidaná hodnota. Výborný kurz, udržte si toto tempo.
Kurz byl dobře strukturován a veden. Velmi dobré vtažení do problematiky, vysoké zapojení na všech úrovních.
Kurz mě bavil. Bylo to energické s pohodovou atmosférou. Zopakovala bych si ho a určitě doporučím ostatním.
Naprosto super. Výborná vyjadřovací schopnost lektora, zábavné udržení pozornosti všech přítomných, vše velmi dobře rozplánováno, perfektní materiály, dobře strukturované.
Výborný kurz, Ivan skvělý lektor - dává věcí do souvislostí, umožňuje zlepšit se v mé práci.
Vhodně postavený kurz s praktickým přesahem. Lektor vhodně nastavil úroveň opakování pro utvrzení znalostí.
Bylo to super. Hezky poskládané - dopolední bloky delší, odpolední kratší, to si myslím že bylo správně rozhodnuto. Ivan vše školil jasně a srozumitelně. Nemám co bych vytkl, vše bylo perfektní.
Příjemné 3 dny se spoustou námětů pro využití v praxi, rozšíření obzorů a nabídky služeb pro zákazníky.
Výborný, líbilo se mi, že kurz nebyl pouhou teorií, ale i porovnáním a ukázkami z praxe. Nemám co bych vytkla.
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