Expectations

Customer perceptions about how a product or service will meet their needs and requirements; expectations for a product or service are shaped by many factors; including the specific use the customer intends to make of it, prior experience with a similar product or service and representations and commitments made by marketing and advertising


Expectations

Customer perceptions about how a product or service will meet their needs and requirements; expectations for a product or service are shaped by many factors; including the specific use the customer intends to make of it, prior experience with a similar product or service and representations and commitments made by marketing and advertising

Used in methodology