A document that contains details of a new or changed service. New service introductions and significant service changes are documented in a charter and authorized by service portfolio management.
Service charters are passed to the service design lifecycle stage where a new or modified service design package will be created. The term charter is also used to describe the act of authorizing the work required by each stage of the service lifecycle with respect to the new or changed service. See also change proposal; service portfolio; service catalogue.
A document that contains details of a new or changed service. New service introductions and significant service changes are documented in a charter and authorized by service portfolio management.
Service charters are passed to the service design lifecycle stage where a new or modified service design package will be created. The term charter is also used to describe the act of authorizing the work required by each stage of the service lifecycle with respect to the new or changed service. See also change proposal; service portfolio; service catalogue.
