SFA

Service failure analysis

(ITIL Service Design) A technique that identifies underlying causes of one or more IT service interruptions. Service failure analysis identifies opportunities to improve the IT service provider’s processes and tools, and not just the IT infrastructure. It is a time- constrained, project-like activity, rather than an ongoing process of analysis. 


SFA

Service failure analysis

(ITIL Service Design) A technique that identifies underlying causes of one or more IT service interruptions. Service failure analysis identifies opportunities to improve the IT service provider’s processes and tools, and not just the IT infrastructure. It is a time- constrained, project-like activity, rather than an ongoing process of analysis. 

Used in methodology