A connection or interaction between two people or things. In business relationship management, it is the interaction between the IT service provider and the business. In service asset and configuration management, it is a link between two configuration items that identifies a dependency or connection between them.
For example, applications may be linked to the servers they run on, and IT services have many links to all the configuration items that contribute to that IT service.
A connection or interaction between two people or things. In business relationship management, it is the interaction between the IT service provider and the business. In service asset and configuration management, it is a link between two configuration items that identifies a dependency or connection between them.
For example, applications may be linked to the servers they run on, and IT services have many links to all the configuration items that contribute to that IT service.
