What is ITIL?

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

IT Service Management


The methodology gives you instructions on how to manage structured ITIL processes.

It shows managers the right approach to one of the most important domains of a successful organization: providing IT services for support, automation and greater efficiency. It doesn't matter how big you are. It doesn't matter if you run a company, solve IT in a state organization, or are responsible for an IT project.

ITIL4 is an agile methodology and focuses much more on the user than on the processes. It supports modern approaches and technologies. In the age of digital transformation, it brings higher efficiency and shows how to deal with increasingly demanding user requirements. Ultimately, these best practices strengthen competitiveness.

The holistic approach of ITIL v4 generally supports not only IT Service Management, but also other dominant elements of IT management that are needed for IT integration and optimization. In addition, it uses the best elements from DevOps, Lean IT and Cloud Computing.

ITIL Service Value System

ITIL v3 vs. ITIL v4

ITIL is evolving from ITIL v3 to ITIL 4. ITIL v3 certifications will remain valid and v3 courses will not be discontinued for at least one year after the full ITIL 4 launch. Collect ITIL v3 credits for an easy transition.

ITIL 3 vs ITIL 4 rozdíly


4 key dimensions. 26 processes. Brand new ITIL 4 Service Value System

ITIL Service Value

ITIL Service Value

ITIL service value system

ITIL service value system is a comprehensive management model. It is a basic visualization on which all components and activities of the organization are built and demonstrated. Including how they should work together to make the most of the potential of ITIL processes. The ITIL Service Value System guides you from the design to the realization of the expected benefits through the management and support of IT products or services.

ITIL Service Value System

ITIL service value chain

ITIL service value chain is a system of interconnected activities that organizations implement in order to ensure the expected benefits through products or IT services. Through the service value chain, the ITIL framework helps IT managers ensure all 6 key activities that help with IT management and its continuous improvement.

The four dimensions of IT service management ITIL 4

ITIL 4 supports a "holistic approach". It covers all 4 dimensions, which are key for any organization that wants to systematically manage products or services.

4 dimension ITIL 4

Governance is a set of best management practice guidelines that help organizations with management and reporting. Thanks to governance, you will have IT under control and in line with the organization's strategy.

ITIL practices contain a set of templates, files and procedures. They are designed to design, develop, implement and optimize IT, or meet your goals. You can easily set the activities contained in the service value chain according to best practice.

ITIL Guiding principles are principles and recommendations that will help you manage strategies, competencies, processes and changes consistently, efficiently and with quality.

Continuous improvement is an integral part of the ITIL framework. This will ensure the effectiveness of all repetitive activities at all levels of the organization. CSI will help you meet the expectations of stakeholders.


ITIL 4 has completely restructured processes and activities, which were included in the ITIL v3 framework. The methodology was upgraded, resp. transformed to meet the demands of times of digital transformation. All best practice procedures support 6 key ITIL service value chain activities.

  • 14 general management processes
  • 17 service management processes
  • 3 technical management processes

ITIL procesy

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