ITIL® Specialist Drive Stakeholder Value

ITIL® Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.</p>

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Release 2/2 2019

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

More information about the launch of ITIL Managing Professional will be released in the second half of 2019.

ITIL Specialist Drive Stakeholder Value

ITIL® Foundation

Order your copy ITIL 4 Foundation - ITIL 4 Edition here!

The context of ITIL, with the release of ITIL 4 in 2019 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL Book

ITIL 4 kniha

ITIL® 4 certificate

      ITIL 4 certification roadmap

ITIL 4 certification roadmap

AXELOS / PeopleCert

There are two official practical test and certification test AXELOS (Examination Institute) PeopleCert.

The final exam takes place online after the course. All candidates will receive an exam voucher to book the date of the final exam themselves.

  • 90 minutes
  • Exam language: English, Spanish, German, Chinese, French
  • Prerequisites: ITIL® Foundation OR ITIL® 4 Managing Professional Transition + training through ATO TAYLLORCOX
  • Electronic certificate in English
  • Upon request, we will provide a court translation

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