IT Service Management Foundation based on ISO/IEC 20000:2018

IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Who is this certification for?

IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.

Main subjects

• Introduction to IT Service Management
• The Service Management System (SMS)
• The Operation of the Service Management System

Exam Details

• Duration: 1 hour 
• Number of questions: 40 (Multiple Choice) 
• Pass mark: 65% 
• Open book: No 
• Electronic equipment allowed: No 
• Level: Foundation 
• Available languages: English, Spanish, Japanese, Brazilian Portuguese
• Requirements: None

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