Service hours

An agreed time period when a particular IT service should be available. For example, ‘Monday–Friday 08:00 to 17:00 except public holidays’. Service hours should be defined in a service level agreement.


Service hours

An agreed time period when a particular IT service should be available. For example, ‘Monday–Friday 08:00 to 17:00 except public holidays’. Service hours should be defined in a service level agreement.

Used in methodology