This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. Focuses on the integration of different value streams and activities to create, deliver and support IT - enabled products and services whilst also covering supporting practices, methods and tools.
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.Try a live virtual course
ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
The final exam takes place online after the course. All candidates will receive an exam voucher to book the date of the final exam themselves.
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