The ITIL® Assessment is a tool that organizations can use to objectively and comprehensively assess their service management capabilities and the maturity of the organization’s Service Value System (SVS).
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With the ITIL Assessment you can assess and compare current performance and plan more effectively than ever before. From the position of project manager, director, sponsor, top management or investor.
ITIL Assessment is intended for:
There are 3 types of assessments that have been defined by AXELOS. They are:
The purpose of Continual Improvement is to ensure service and products align – and remain aligned – to the Business continuously. An ITIL Maturity Assessment provides you the information needed to establish a baseline for your continual improvement needs as well as measure yourself after improvement plans have been implemented. Assessments are a critical component to every continual improvement program.
More efficient use of budgets
You will have better control over the realization of benefits.
The quality of ITSM will improve.
Process integration eliminates unnecessary bureaucracy.
Satisfaction enhancement is another of ITIL Assessment's external outputs.
Accelerate your return on investment.
ITIL Maturity Model and Assessment is tailored to IT.
Strengths will be stronger, but above all you will improve your weaknesses.
With ITIL Assessment you will measurably improve your skills.
09:00 – 10:30
ITIL Assessment - Approach & Evidence
10:30 – 10:45
10:45 – 12:15
Maturity Assessment Scoring
12:15 – 13:15
13:15 – 14:45
Capability Assessment Scoring
14:45 – 17:00
Summary and conclusion
The ITIL Maturity Model does not evaluate an organization’s adoption of or adherence to ITIL guidance. It assesses an organization’s service management capabilities regardless of the ITSM guidance or best practices referenced.
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
View the full list of reference clients.
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