ITIL 4 brings agile elements with the support of DevOps. The key to the whole framework is now Service Value System.
We bring a licensed interactive workshop for the practical acquisition of these skills. The scenario is based on IT roles in a software developments environment. The simulation uses a highly realistic environment. It will guide you through the entire life cycle from the design and development of services to their implementation and management.
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.Try a live virtual course
This highly realistic approach will evoke in each participant the so-called "a-ha moment" to realize the benefits of IT management according to the new ITIL 4 framework, especially from the point of view of the use of agility and devops.
The simulation can therefore be recommended in the following positions:
Participants quickly immerse themselves in the scenario of developing complex applications.
Chaos is followed by poor communication and insufficient collaboration, which results in poor business results, higher development costs, longer trial periods and more.
As a result, opportunities are lost and revenue is negatively impacted.
Round 2 begins with a review to identify issues and discuss how they can improve with the help of the ITIL and DevOps agile elements.
You will gradually learn to implement and set up processes such as service virtualization, product iteration, how to more quickly evaluate failures and change attitudes.
Overall, the team will begin to build a more efficient environment, improve collaboration, and use automation. The overall culture of the company now significantly improves business results.
Following the results and knowledge from the 1st and 2nd rounds, the participants will learn to instill agile and devops to achieve the ideal state.
The whole team will significantly improve in shortening the development time and eliminate the number of errors and risks, compared to the previous situation in round 1.
Thanks to better collaboration, streamlining processes, automation and the use of DevOps + Agile, participants will learn to make decisions with a better return on investment and optimize results.
15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
Telco operator: implemented 20 simulations for senior managers in order to prepare 2,500 employees for agile transformation
CA (IT company): the simulation helps to identify strengths and weaknesses and to design software solutions based on the outputs of the simulation
Ford: instead of the ITIL Foundation training, 100 workshops were held worldwide. The simulation helped to successfully adopt ITIL.
Excellent review ☆☆☆☆☆ from 1710 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
Nejlepší business simulace, kterou jsem zažil. Propracovaný herní mechanismus a přesah metodiky DevOps.
Živé, zábavné, člověk byl opravdu součástí hry. Palec nahoru :o))
Pro mě velmi užitečné školení, které mi dalo alespoň základní náhled jak funguje DevOps, a jak se dá ITIL použít v praxi.
Zajímavé aktivní zapojení / rozdíl v první a druhé fázi.
Neplánovaná první část kurzu pomohla rozproudit diskuzi "hození do vody" v prvním kole ukázka typické chyby.
Splnil očekávání, nové poznatky.
Maximálně jsem si to užil.
Naprosto TOP simulace o:), skvělý příklad a ukázka toho jak DevOps funguje v praxi. Vede a jak optimalizuje procesy, šetří náklady a zvyšuje zisk.
Skvělé, energické, poučné.
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