ITIL 4 Intro

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

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Target audience

ITIL 4 Update Intro expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.

ITIL 4 responds to the growing demand for a faster, more agile and comprehensive framework to meet the demands of small and demanding projects.

AXELOS is excited and proud to announce the first launch of ITIL 4, the next evolution of ITIL. ITIL 4 has now launched (February 2019)!
  • CIO
  • IT & Change Managers
  • Agile / Waterfall Project Managers
  • Manažerům zodpovědným za smlouvy a SLA
  • Enterprise Architekti, IT Consultant, Development
itil 4 update

Why ITIL® 4 intro

ITIL® 4 Intro is an intensive 1/2 day cross section methodology.

We will show you news as well as practical examples on which you will understand the potential of the ITIL 4 update. We will be happy to share with you our rich experience, as well as the tips we gained while working on the development of the new version.

Join the other graduates of this “introduction” course to show you how your business can grow with the new ITIL, so you can learn from an ITIL Expert in 3 hours, among other things:

  • How to use ITIL in your company
  • Does it make sense to upgrade ITIL v3 to ITIL 4?
  • ITIL 4 recertification - benefits for ITIL v3 graduates
  • How to use the TAYLLORCOX promotion, in cooperation with PeopleCert
Why ITIL<sup class='sup'>®</sup> 4 intro

Aims of the course

  • 7 key principles of ITIL 4
  • What is different from ITIL v3?
  • Why do you need a SVS (Service Value Chain)?
  • What benefits does the 4 dimensions of IT Service Management bring?
  • Why it makes sense to invest in training, upgrading methodology and ITIL certification 4


The benefits for individuals are also numerous. Here are a few of benefits for businesses: 

  •  Manage and mitigate risk from change while reducing costs 
  • Help your IT and business services work together to provide value 
  • Ensure services are available whenever required and reduce downtimev

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

itil 4 benefity

ITIL4 Edition

ITIL® Foundation, ITIL 4 Edition will provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

You can buy it in our store

Kniha ITIL<sup class='sup'>®</sup> Foundation, ITIL 4 edition


** Introduction to ITIL **

  • ITIL v3 vs ITIL 4 Update
  • How 5 stages of Lifecycle build on ITIL 4
  • How to map the existing 26 ITIL v3 processes to the ITIL 4 model

** ITIL 4 **

  • Service Value Chain
  • 7 Key Principles
  • 4 dimensions of IT Service Management

Coffee Break

** ITIL 4 benefits **

  • Business Value ITIL 4
  • Key concepts and news
  • Lean IT, Agile, DevOps, Change Management

** ITIL 4 Certification **

  • News
  • How to upgrade from ITIL v3
  • Changes to the certification scheme
  • Career roadmap according to ITIL 4 Update
  • Block duration 90 minutes
  • Hours 2 hours
  • Refreshments Yes
  • Exam No
  • Prerequisites

    Knowledge of an older version of ITIL is an advantage, not a prerequisite.


Ivan Gašparovič

Professional ITIL, Agile, Project (PRINCE2, PMI), Programme, Portfolio Manager. 

ITIL® 4 Intro | Axelos Accredited ATO

Certificate of Attendance

ITIL® 4 Intro Certificate (Certificate of Attendance) issued by ATO (Accredited Training Organization) TAYLLORCOX confirms completion of a basic management course, under the guidance of a certified trainer.

  • No certification exam
  • Your first ITIL 4 certificate
  • Managerial introduction to IT Service Management with ITIL 4 methodology (update)
  • This course is optional and you can take the follow-up ITIL 4 Foundation directly

ITIL® 4 Foundation


Graduate ratings

Excellent review from 1770 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • Miroslav B.
  • 09.02.24
  • KAPSIT Services

Total satisfaction. The patient lecturer explained and repeated everything necessary, advised what to focus on, and where to watch out for in the exams. It was good to be reminded of the topic. Thanks.

  • Petr R.
  • 13.10.23

kurz byl pěkný, prehledny, lektor naprosto v pohode, profesionalni

  • Jitka K.
  • 09.06.23

Jsem velmi spokojená.

  • Filip S.
  • 01.06.23
  • Digiteq Automotive

Kurz byl dobře zpracovaný, kompaktní a dobře prezentovaný. Líbí se mi možnost dostat Intro kurz zdarma, o to větší smysl mi dává jít na následující ITIL4 Foundation, protože je mi v krátkosti vysvětleno, o čem se vlastně budeme bavit.

  • Jiří M.
  • 01.06.23

Super výklad, vše srozumitelné. Těším se na navazující kurz.Byl jsem naprosto spokojen. Jsem již na 3 kurzu *Intro.

  • Mutyaba R
  • 01.06.23

Asi nejlepší na tom bylo to, že pan Gašparovič "vtáhne" posluchače do webináře, takže to není jen odpovídaný monolog, ale přímo se nás ptá na naši praxi.

  • Lucie S.
  • 03.02.23

Vše super.

  • Kristýna Ž.
  • 13.08.21
  • Ernst&Young

Školení ITIL Intro bylo přinosné a zábavné. Zcela předčilo očekávání. Těším se na další :)

  • GDPR Anonymizováno
  • 23.04.21

Dobrý den, děkuji za skvěle připravený kurz. Zvlášť bych vypíchla pana Ivana Gašparoviče, který nás skvěle provedl odpolednem. Koncept školení byl udělaný tak, jak jsem si představovala a namotivovalo mě to se v oblasti školit i dál.

  • Miroslav R.
  • 26.11.20
  • Úřad vlády ČR

Velmi spokojen. Lektor na praktických příkladech srozumitelně vysvětloval vše, co bylo potřebné.

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