Specialist in IT Service Management based on ISO/IEC 20000:2011

EXIN IT Service Management Specialist focuses on the practical activities and competences that are required by mid-level IT Service Management professionals. Candidates benefit from a more broad view of the ISO/IEC 20000 standard as well as the daily activities required to implement or maintain it. 

Who is this certification for?

IT Service Management Specialist has been created for professionals who are involved in the planning, implementation, and management of an SMS or service management processes. It is also ideal for those monitoring and reporting on the performance and effectiveness of Service Management.

Main subjects

• Planning the provision of services
• Managing the provision of services
• Measuring, monitoring and reporting on the provision of services
• Improving the provision of services

Exam Details

• Duration: 2 hours
• Number of questions: 60 (Multiple Choice) 
• Pass mark: 65% 
• Open book: No 
• Electronic equipment allowed: No 
• Level: Advanced
• Available languages: English, German, Japanese, Brazilian Portuguese, Spanish
• Requirements: Passed the EXIN ITSM Foundation Level. Successfully Completed an Accredited EXIN ITSM Specialist Training

Navštivte kurz