VeriSM™ Plus

VeriSM™ Plus looks at progressive practices and how they relate to Service Management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.

Who is this certification for?

VeriSM™ Plus has been created to offer professionals with a background in (IT) Service Management the opportunity to bridge into VeriSM™ Foundation. Candidates who already have a Service Management Foundation certification (for example EXIN IT Service Management based on ISO/IEC ISO 20000, EXIN BCS SIAM, IT4IT or ITIL) only have to successfully pass VeriSM™ Plus to attain the full VeriSM™ Foundation certification.

Main subjects

• The Service Organization
• People and Organizational Structure
• The VeriSM™ Model
• Progressive Practices
• Innovative Technologies
• Getting Started

Required reading

VeriSM™ - A service management approach for the digital age
Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg
Van Haren Publishing: December 2017

Exam Details

• Duration: 30 minutes
• Number of questions: 20 (Multiple Choice) 
• Pass mark: 65% 
• Open book: No 
• Electronic equipment allowed: No 
• Level: Foundation
• Available languages: English, Japanese, Spanish, Brazilian Portuguese, French, Chinese, Dutch, German, Finnish
• ECTS credits: 1

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