A method of measuring processes against those of recognized leaders to establish priorities and targets leading to process improvement. It is undertaken by identifying strategies, customers, processes and costs to benchmark and their key characteristics; determining who to benchmark; collecting and analyzing data from direct contact, survey, interviews, technical journals and advertisements; determining the "best of class" from each benchmark item identified; and evaluating the process in terms of improvement goals / Or / A technique that involves comparing one's own processes to excellent examples of similar processes in other organizations or departments. Through benchmarking, rapid learning can occur, and processes can undergo dramatic improvements
A method of measuring processes against those of recognized leaders to establish priorities and targets leading to process improvement. It is undertaken by identifying strategies, customers, processes and costs to benchmark and their key characteristics; determining who to benchmark; collecting and analyzing data from direct contact, survey, interviews, technical journals and advertisements; determining the "best of class" from each benchmark item identified; and evaluating the process in terms of improvement goals / Or / A technique that involves comparing one's own processes to excellent examples of similar processes in other organizations or departments. Through benchmarking, rapid learning can occur, and processes can undergo dramatic improvements
