Empowerment

A condition whereby employees have the authority to make decisions and take action in their work areas without prior approval. For example, an operator can stop a production process if he detects a problem or a customer service representative can send out a replacement product if a customer calls with a problem


Empowerment

A condition whereby employees have the authority to make decisions and take action in their work areas without prior approval. For example, an operator can stop a production process if he detects a problem or a customer service representative can send out a replacement product if a customer calls with a problem

Použito v metodice