SMART

(ITIL Continual Service Improvement) (ITIL Service Design) An acronym for helping to remember that targets in service level agreements and project plans should be specific, measurable, achievable, relevant and time-bound. 


SMART

(ITIL Continual Service Improvement) (ITIL Service Design) An acronym for helping to remember that targets in service level agreements and project plans should be specific, measurable, achievable, relevant and time-bound. 

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